Shipping Policy

Thank you for shopping with Velvra!
We aim to provide fast, reliable, and safe delivery for all your orders. Please read our shipping policy carefully to understand how we process and deliver your purchases.

1. Order Processing

All orders are processed within 1–2 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next working day.
You will receive an email or SMS confirmation once your order has been dispatched.

2. Shipping Time

Within Lahore: 1–2 business days
Other Cities (Pakistan): 2–5 business days
Delivery times may vary depending on your location and courier service performance.

3. Shipping Charges

Standard Delivery (Nationwide): Rs. 200 (Flat Rate)
Free Shipping: On orders above Rs. 3,000
Any changes to shipping charges will be displayed at checkout before you confirm your order.

4. Order Tracking

Once your order is shipped, you will receive a tracking number via SMS or email.
You can track your order through the courier company’s website or contact our support team for updates.

5. Delays & Exceptions

While we strive to deliver your order on time, delays may occur due to:

Public holidays
Weather conditions
Courier service disruptions

Velvra is not responsible for delays beyond our control, but we will do our best to assist you in tracking and resolving delivery issues.

6. International Shipping

Currently, Velvra ships only within Pakistan.
International shipping will be introduced soon — stay connected through our social media for updates.

7. Damaged or Missing Packages

If your order arrives damaged or incomplete:

Report it within 24 hours of receiving your parcel.
Email us at support@velvra.com with photos and order details.
We’ll investigate and resolve the issue as quickly as possible.

8. Contact Us

For any questions about shipping or delivery, reach out to:
📧 Email: supportvelvrastore.com
📞 Phone: +92 3220700649