Terms & Conditions

Welcome to Velvra!
By using our website or making a purchase from Velvra, you agree to the following terms and conditions. Please read them carefully before placing an order.

1. General Information

Velvra is an online clothing store based in Pakistan.
By accessing our website or purchasing from us, you agree to comply with these Terms & Conditions, our Privacy Policy, and any other rules posted on our site.

2. Product Information

We strive to display our products as accurately as possible.
However, slight variations in color, texture, or design may occur due to screen settings or lighting — these are not considered defects.

All products are subject to availability. We reserve the right to discontinue or update items without prior notice.

3. Pricing & Payment

• All prices are listed in Pakistani Rupees (PKR).

• We reserve the right to change prices at any time without notice.

• Payment must be made in full before order processing (for prepaid orders).

• For Cash on Delivery (COD), full payment is required upon delivery.

4. Orders & Shipping

• Orders are confirmed only after you receive an official confirmation email or message from Velvra.

• Delivery timelines may vary depending on location and courier services.

• Velvra is not responsible for delays caused by courier companies or unforeseen circumstances.

5. Returns & Exchanges

We accept returns or exchanges within 7 days of delivery if:

• The product is unused, unwashed, and in its original packaging.

• Proof of purchase is provided.

Refunds or exchanges are not accepted for:

• Sale or discounted items

• Damaged products caused by customer mishandling

For return/exchange requests, please contact support@velvrastore22.com

6. Intellectual Property

All content on this website — including logos, images, text, and designs — is the property of Velvra and may not be used or reproduced without written permission.

7. Limitation of Liability

Velvra shall not be held liable for any indirect, incidental, or consequential damages arising from the use or inability to use our website, products, or services.

8. Changes to Terms

Velvra reserves the right to modify these Terms & Conditions at any time.
Updated versions will be posted on this page, and continued use of the website constitutes acceptance of those changes.

9. Contact Us

For any questions regarding our Terms & Conditions, please contact:
📧 Email: legal@velvrastore22.com
📍 Address: Velvra Clothing Store, Sialkot, Pakistan